Services
Pay for a clear next step, then decide the rest
Each stage has a defined outcome and a boundary. We quote each one in writing before any work starts.
Project work
One-off stages
Paid diagnostic
1–2 weeksA process audit: current and future-state maps, a prioritised backlog and written recommendations.
Boundary: No unlimited engineering.
Quoted in writing
ERP blueprint
Functional requirements, system architecture and a scoped implementation plan.
Boundary: Signed scope and acceptance criteria.
Quoted in writing
Implementation
Configuration, integration or a custom application, delivered in milestones.
Boundary: Quoted per milestone, depending on complexity.
Quoted in writing
Managed service
MonthlyOperational reporting, backlog delivery and support within agreed hours.
Boundary: Monthly hour caps and change requests.
Quoted in writing
Service plans
12-month plans with capped hours
Every plan has a monthly hour cap and a monthly timesheet. Meetings and reviews count against the included hours.
ERP Support
6 included hours a month
Quoted in writing
Best for: SMEs with an established ERP
- — Support triage
- — Basic reports
- — Minor configuration
- — Monthly review
Business Systems Partner
16 included hours a month
Quoted in writing
Best for: Growing manufacturing and contracting SMEs
- — Process reviews
- — Integration monitoring
- — Monthly KPI review
- — Improvement backlog
- — Scoped fixes
Fractional ERP Manager
35 included hours a month
Quoted in writing
Best for: More complex clients
- — Roadmap
- — Management meetings
- — Vendor coordination
- — Operations optimisation
- — Monthly reporting
Contract basics
- — A 12-month term with a clear start and renewal date
- — Monthly fees paid in advance
- — Included hours tracked on a transparent timesheet
- — Billable overages approved before they are worked
- — Exit terms and a data export on the way out
Final terms are set in a written contract. These points are our starting baseline.
Not included
- — ERP licences, hosting and third-party subscriptions are billed separately unless priced in writing.
- — Travel and major custom development are quoted separately.
- — Change requests are scoped and priced before work starts.
- — Outages at third-party providers sit outside our service commitment.
Not sure which stage fits?
Start with a 20-minute discovery call. If it makes sense, the next step is a paid diagnostic.
See the case studies for the systems behind these services.